Return & Cancellation Policy
At Posh Living, we are committed to delivering premium-quality furniture crafted with exceptional attention to detail. As many of our products are custom-made, made-to-order, or manufactured specifically to meet our clients’ requirements, all purchases are generally considered final.
Returns & Exchanges
Due to the bespoke nature of our furniture, we do not accept returns, exchanges, or refunds once an order has been confirmed, processed, manufactured, or dispatched.
We encourage customers to carefully review all product specifications, finishes, dimensions, and order details before confirming their purchase.
Custom & Made-to-Order Furniture
All custom-made, made-to-order, bespoke, personalized, and special-order furniture is non-returnable and non-refundable.
As each piece is produced specifically for your order, it cannot be resold or restocked.
Order Cancellations
Cancellation requests may only be considered if production, procurement, or shipping has not yet commenced.
Once an order has entered production, been specially sourced, or has been dispatched, cancellations cannot be accepted.
If you wish to request a cancellation, please contact our team as soon as possible. We will advise whether your order is still eligible for cancellation.
Damaged or Incorrect Items
We carefully inspect every item before delivery. However, if your order arrives damaged during transit or you receive an incorrect product, please notify us within 24 hours of delivery.
To help us resolve the issue promptly, please provide:
- Your order number
- Clear photographs of the product
- Photographs of the packaging
- A brief description of the issue
Once reviewed, our team will assess the claim and arrange an appropriate solution, which may include repair, replacement, or another suitable resolution where applicable.
Product Variations
As many of our products are handcrafted and manufactured using natural materials, slight variations in colour, texture, grain, stitching, dimensions, and finish may occur. These natural variations are not considered manufacturing defects and do not qualify for returns or refunds.
Need Assistance?
If you have any questions regarding our products, materials, finishes, dimensions, lead times, or your order, we encourage you to contact our team before placing your purchase.
Our specialists are always happy to help you make the right choice and ensure your furniture perfectly suits your space.